Case Study: Elite Gaming achieves 20% more jobs per day with FAST LEAN SMART's FLS VISITOUR and FLS MOBILE

High-level service agreements due to effective resource scheduling

The customer, Elite Gaming, a Danish market leader in arcade and slot machine services, faced challenges in meeting high-level service agreements due to inefficient manual scheduling. With engineers managing their own tasks, jobs were unevenly distributed, and routes were complicated by frequent follow-up visits for parts. To address this, they partnered with vendor FAST LEAN SMART to implement its FLS VISITOUR optimization and FLS MOBILE solutions.

FAST LEAN SMART provided a centralized planning system using FLS VISITOUR and equipped engineers with iPhones running FLS MOBILE for real-time status updates. This solution optimized technician routes, reduced travel time, and allowed for dynamic redistribution of tasks if an engineer was unavailable. The implementation resulted in a 20% increase in the number of service calls completed per day, leading to significant cost savings and improved order fulfillment for Elite Gaming.

Elite Gaming

Jette Posch

Managing Director