Case Study: Johnson Health Tech achieves faster, real-time field service scheduling with FAST LEAN SMART FLS VISITOUR and FLS MOBILE

Fit for service with end-to-end digital processes for an excellent customer experience

Johnson Health Tech, a major global fitness equipment manufacturer, required a professional software solution to replace its manual Excel-based scheduling for its field engineers in Germany. The challenge was to implement an end-to-end digital process for appointment and route scheduling that would enable real-time information sharing and improve customer service reliability. They partnered with vendor FAST LEAN SMART to deploy its FLS VISITOUR and FLS MOBILE solutions.

FAST LEAN SMART implemented its solution in under eight weeks, integrating it with the company's CRM system. This provided an end-to-end digital process where appointments and routes are optimized in real-time. The results included a significant reduction in mileage by up to 25% (averaging 15%), leading to substantial cost savings. The solution also provided field engineers with reliable, real-time data, which improved customer service, operational efficiency, and overall satisfaction for both customers and employees.

Johnson Health Tech

Michael Hoffmann

IT Manager