Case Study: EnBW achieves more efficient field scheduling and customer service with FAST LEAN SMART FLS VISITOUR

Energy supplier chooses one-stop-shop intelligent scheduling software

EnBW, one of the largest energy suppliers in Germany, faced the challenge of efficiently scheduling a high volume of complex tasks for its large team of field technicians. To modernize its workforce management and improve customer service, the company chose FAST LEAN SMART and its FLS VISITOUR intelligent scheduling software. The solution needed to handle 230,000 annual assignments and integrate seamlessly with their existing SAP system.

FAST LEAN SMART implemented FLS VISITOUR to dynamically schedule both planned and emergency work, including complex orders requiring multiple technicians. The software provides real-time optimization based on technician updates from mobile devices. This solution enabled EnBW to offer reliable customer appointments instantly and conduct efficient resource planning, resulting in significant cost savings and improved order fulfillment.

EnBW