Case Study: Velco achieves more efficient field service planning with FLS VISITOUR by FAST LEAN SMART

Dynamic field scheduling system for targeted performance improvement with fls visitour

Velco, a Netherlands-based fire protection and hazard prevention company, faced significant efficiency challenges in managing its field service operations for its 10,000 customers. Their manual scheduling process led to unnecessary travel, wasted time, and an unequal distribution of work among its 20 technicians. To overcome these issues, including safeguarding scheduling knowledge against staff turnover, Velco turned to the vendor FAST LEAN SMART and implemented their dynamic scheduling system, FLS VISITOUR.

The FLS VISITOUR solution provided real-time optimization, drastically reducing manual effort and travel kilometers. For FAST LEAN SMART's customer, the results included a more efficient process with improved customer service, a higher rate of meeting SLAs, and better strategic business planning. Measurably, Velco reduced its scheduling department from 2.5 to 1.5 FTEs while gaining the ability to serve more customers and make data-driven decisions about resource allocation and customer profitability.

Velco

Robbert Veltkamp

Managing Director