Case Study: DEVK achieves faster partner search and better customer service with FAST LEAN SMART FLS LOCATOR

Contracted partner relies on contact center technology for absolute local presence

DEVK, one of the largest insurers in Germany, faced the challenge of efficiently connecting its millions of customers with its vast network of 13,000 service partners. They required a solution to perform a fast, location-based search to quickly find the nearest and most suitable partner, such as a breakdown service or a lawyer, for any given claim. To meet this need, DEVK turned to FAST LEAN SMART and implemented their FLS LOCATOR product.

The solution from FAST LEAN SMART provided a quick and reliable proximity search that integrated geo-information directly into DEVK's systems. This enabled call center staff to immediately propose the best available partner to customers. The results were significant cost savings and a vastly improved customer service, with the system delivering reliable partner proposals within seconds, ensuring fair claims settlements and reinforcing local presence.

DEVK