Case Study: Christ Wash Systems automates service processes and cuts travel time with FAST LEAN SMART FLS VISITOUR

Christ wash systems automates service processes and allows customers to shine

Christ Wash Systems (Otto Christ AG), a leading European manufacturer of car wash systems, faced challenges in automating its field service processes. The company needed to optimize engineer routes, digitally capture fault messages, and seamlessly integrate its mobile app and ticket system with route planning software. They partnered with vendor FAST LEAN SMART to implement a solution using the FLS VISITOUR product to address these operational inefficiencies.

FAST LEAN SMART implemented its FLS VISITOUR solution to act as a central scheduling and optimization intelligence. This created a fully automated process for planning maintenance and repair calls, integrating seamlessly with the customer's existing systems. The results included a significant reduction in travel, with calculations showing engineers could save up to 25% of their driving time. This led to major time savings, improved customer service, and greater transparency across all service operations.

Christ Wash Systems

Stefan Bernhard

Authorized Signatory