Case Study: Baywater Healthcare improves patient service and scheduling efficiency with FAST LEAN SMART’s FLS VISITOUR

Baywater healthcare cures logistical scheduling with fls-prescribed injection of speed and efficiency

Baywater Healthcare, a provider of home healthcare services and equipment, faced significant logistical challenges in efficiently scheduling over 100 field technicians for patient visits and equipment depot collections. Their previous system, a manual 'cluster' model, was inefficient, could not handle urgent four-hour response orders well, and led to suboptimal routing. They turned to FAST LEAN SMART and implemented its FLS VISITOUR solution to automate and optimize their complex planning.

FAST LEAN SMART’s FLS VISITOUR software automated the entire scheduling and route optimization process using real road network data. The solution enabled Baywater to reoptimize schedules in seconds for new urgent orders and staff absences, eliminate manual dragging and dropping of jobs, and plan efficient depot visits alongside appointments. The results included reducing patient appointment time windows from 10 hours to 4, significantly improving patient satisfaction, and facilitating a transition to a seven-day service.

Baywater Healthcare

Craig Lowdon

Customer Services Operations Manager