Case Study: Tennessee Department of Safety and Homeland Security modernizes driver services with Fast Enterprises' A-LIST

Tennessee Department of Safety and Homeland Security - Customer Case Study

The Tennessee Department of Safety and Homeland Security faced the challenge of modernizing its operations from a 30-year-old mainframe system and a paper-based workflow. The agency partnered with Fast Enterprises to implement a new, integrated driver services system called A-LIST to replace its outdated infrastructure and achieve its goals for improved efficiency and customer service.

Fast Enterprises implemented its driver services software, creating the A-LIST system to streamline transactions, integrate services, and provide new online portals. The results included processing approximately 6 million licenses in two years, reducing handgun permit issuance from 90 days to 5-10 days, enhancing fraud prevention, and drastically improving operational efficiency through 48 agency interfaces. Fast Enterprises' solution successfully transformed the agency's capabilities and customer experience.

Tennessee Department of Safety and Homeland Security

Linda Cone

Business Lead