Case Study: New Mexico Taxation & Revenue Department modernizes tax administration with Fast Enterprises GenTax

New Mexico Taxation & Revenue Department - Customer Case Study

The New Mexico Taxation and Revenue Department (TRD) was struggling with a failed nine-year, $49 million custom system development project that failed to deliver an integrated tax platform. Faced with outdated technology and escalating costs, the agency needed a modern, off-the-shelf solution to consolidate its numerous tax programs and improve operational efficiency. They selected the GenTax® product from vendor Fast Enterprises (FAST) through a competitive process.

Fast Enterprises implemented its configurable GenTax® system, which consolidated over 20 tax programs into a single, integrated platform. The project was delivered on time and within budget over a 30-month period, resulting in dramatic operational improvements. Measurable impacts included a significant increase in revenue collections, a reduction in overtime and programming effort, and the agency independently meeting the governor's goal to increase delinquent tax collections by $50 million.

New Mexico Taxation & Revenue Department

Loretta Silva

Information Systems Manager