Case Study: Montana Department of Revenue modernizes tax operations with Fast Enterprises' GenTax

Montana Department of Revenue - Customer Case Study

The Montana Department of Revenue faced a critical challenge after its $39 million legacy modernization project, POINTS, failed due to severe data integrity issues, causing a $200 million discrepancy and a loss of confidence from the state and federal governments. The department was directed by the legislature to find a proven replacement system to restore functionality and trust. They selected Fast Enterprises to implement its GenTax® solution to address these pressing issues.

Fast Enterprises implemented its GenTax® system in three distinct phases, beginning with simpler taxes to achieve a quick win and building momentum. The solution successfully processed numerous tax types, integrated liquor and gambling licensing for the Department of Justice, and introduced online services for taxpayers. The project was completed on time and on budget, resulting in a 41% increase in collections revenue, an 80% increase in audit assessments, and significantly improved efficiency and customer service for the state of Montana.

Montana Department of Revenue

Dan Bucks

Director