Case Study: Michigan Department of Treasury’s MiMATS achieves a streamlined integrated tax system with Fast Enterprises

MiMATS (Michigan Motor Fuel and Tobacco System) - Customer Case Study

The Michigan Department of Treasury's Special Taxes Division faced the urgent challenge of replacing its aging and complex motor fuel and tobacco tax systems. The 11 separate legacy systems were inefficient, required manual workarounds, and burdened both staff and taxpayers. With limited time and a small team, the division partnered with Fast Enterprises to implement a new, integrated solution.

Fast Enterprises implemented the MiMATS system, which consolidated the legacy environments into a single, streamlined platform. The solution introduced extensive online services for taxpayers, automating processes and significantly reducing manual intervention for state staff. The results for Fast Enterprises' customer were substantial, including the processing of $3.8 billion in payments, a 35% decrease in phone calls for refund claims, and a major reduction in paperwork, enabling staff to focus on higher-value compliance and analysis work.

MiMATS (Michigan Motor Fuel and Tobacco System)

Omer Guzman

Assistant Administrator – Motor Fuel