Case Study: Idaho State Tax Commission achieves faster, more efficient tax administration with Fast Enterprises and GenTax

Idaho State Tax Commission - Customer Case Study

The Idaho State Tax Commission (ISTC) was facing significant challenges with its outdated, 25-year-old legacy tax system. Rising support costs, an inability to improve taxpayer service, and the termination of vendor support for its hardware platform compelled the agency to seek a new solution. They selected Fast Enterprises and its GenTax® commercial off-the-shelf software to modernize their operations and streamline business practices.

Fast Enterprises implemented the GenTax® solution through the CATS project, which was completed early and under budget. The new system delivered a unified view of taxpayer information, advanced capabilities like imaging and e-commerce, and powerful tools for collections and compliance. The project paid for itself in its first year of operation, generating $15.2 million in benefits against a $15 million cost. The implementation led to a $22.1 million benefit the following year, dramatically increased productivity, eliminated backlogs, and significantly improved taxpayer service.

Idaho State Tax Commission

Coleen Grant

Commissioner