Case Study: SmartBear scales engineering visibility and outcome metrics with Faros

SmartBear cuts reporting from days to minutes with Faros

SmartBear, a provider of software development and testing tools, faced a challenge in gaining unified visibility and control over its vast portfolio of 25 products. Rapid growth through organic expansion and acquisitions had resulted in fragmented, manual reporting that was time-consuming and inadequate for strategic decision-making. To address this, they partnered with the vendor Faros to implement its engineering metrics solution.

The solution from Faros centralized and normalized data from SmartBear's disparate tools into a single platform, providing customized dashboards. This enabled data-driven resource allocation, improved predictability for on-time product releases, and boosted customer satisfaction. A key measurable impact was that reporting time was cut from days to minutes, freeing teams to focus on higher-value work and allowing leadership to make fast, informed decisions.

SmartBear