Case Study: Coursera achieves scalable developer productivity with Faros

Coursera cuts P0/P1 incidents by 70% with Faros

Coursera, a global online learning platform, faced challenges in scaling its engineering operations and effectively measuring developer productivity as it grew from 40 to over 300 engineers. Their existing tools for gathering data, such as DORA metrics, were error-prone, slow, and time-consuming to query, hindering their ability to gain a holistic view of their engineering performance. They partnered with Faros to find a solution.

By implementing Faros, Coursera replaced its homegrown dashboards with an out-of-the-box solution that provided both flexibility and customizability. This enabled them to roll out a unified, data-driven view of delivery performance and developer satisfaction across the organization. The results included keeping their time-to-deploy under 30 minutes, reducing critical P0/P1 incidents by 70% through automated pre-deploy checks, and meeting their availability goals.

Coursera