Case Study: SkyWest Airlines achieves easier remote IT management with Faronics Deep Freeze

Skywest Airlines - Customer Case Study

SkyWest Airlines, a major regional carrier, managed a dispersed fleet of 700 computers used by maintenance crews and employees for critical operations. Their previous system, Microsoft Steady State, lacked remote management capabilities, leading to frequent computer issues that required costly and time-consuming onsite IT visits for repairs. This created significant operational delays and high travel expenses for their support team.

Faronics addressed this challenge by implementing its Deep Freeze reboot-to-restore solution. This provided SkyWest with a central management console, enabling remote troubleshooting and the ability to push updates during non-peak hours. The solution from Faronics drastically reduced the need for IT travel, saving the company considerable time and money, while allowing mechanics to quickly resolve most issues with a simple computer restart.

SkyWest Airlines

Michael Howes

Desktop Application Support Technician