Case Study: Age UK reduces IT support load with Faronics Deep Freeze

Age UK Deployed Deep Freeze to Help Over 7 Million People

Age UK, the UK's largest charity dedicated to elderly well-being, faced significant IT challenges across its 450-computer retail estate. System downtime and the constant buildup of local data severely hampered productivity, with maintenance taking over three hours daily. A high volume of complex IT support requests became unmanageable for their team, and a lack of network visibility prevented necessary system upgrades. To address this, they turned to Faronics and deployed its Deep Freeze solution.

Faronics implemented its Deep Freeze Cloud solution, which utilizes Reboot to Restore technology to reset computers to a clean, defined state with every restart. This gave IT total visibility and centralized control over the entire PC estate from a single dashboard. The results were transformative: IT service tickets were significantly reduced, malware threats were virtually eliminated, and daily downtime was eliminated. This allowed Age UK's staff and volunteers to operate at optimal capacity, securing critical income for the charity's efforts.

Age UK

Danny Court

Project Manager