Case Study: Subati achieves rapid food safety traceability and customer confidence with Farmforce

Ensuring Food Safety Integrity and Customer Confidence

Subati, a herb exporter in Kenya, faced the challenge of manually tracking chemical inputs across its greenhouses using paper records. This inefficient system made it nearly impossible to quickly respond to urgent customer food safety inquiries, such as chemical residue detections, which risked product rejections and reputational damage. To maintain its highest standards and certifications, Subati needed a digital solution and partnered with Farmforce to implement its farm management system.

By implementing Farmforce, Subati digitized its record-keeping, gaining complete oversight of all chemical applications. This enabled the team to rapidly trace the source of a contamination issue and resolve it within a critical four-hour client window, preventing a major financial loss. Farmforce also streamlined the audit process for quality certifications, saving significant staff time and providing safeguards to ensure food safety compliance, which in turn bolstered customer confidence.

Subati

Jacque Njonjo

Africa Lead