Case Study: Leading North American-Based Smart-Home Fitness Company achieves 76% faster deliveries, 90% fewer WISMO inquiries and 20% lower inventory costs with FarEye

Leading North American Based Smart-Home Fitness Company - Customer Case Study

Leading North American Based Smart-Home Fitness Company, a maker of bulky smart-home gym equipment, struggled with fragmented delivery communications, unorganized installation schedules, inefficient carrier networks and high WISMO inquiry volumes. To address these mid- and last-mile challenges they partnered with FarEye, leveraging FarEye’s AI-powered last-mile platform to create a more customer-centric D2C delivery model.

FarEye implemented end-to-end real-time visibility, data-driven orchestration, improved customer communications and streamlined carrier collaborations, enabling optimized scheduling and transparent tracking. The deployment delivered measurable impact: a 76% reduction in delivery time, a 90% decrease in WISMO inquiries and a 20% reduction in inventory costs, while helping the company scale its direct-to-consumer operations.