Case Study: Amway improves delivery visibility and customer satisfaction with FarEye

How FarEye helped Amway build a holistic delivery logistics solution

Amway, the U.S.-based global health, beauty, and home care company, struggled with poor delivery experiences, limited shipment visibility, and inefficient 3PL management. Working with FarEye, Amway needed a way to improve ETA accuracy, track orders in real time, and create a better post-purchase experience for customers and direct sellers.

FarEye implemented a holistic delivery logistics solution that digitally notified 3PL partners when orders were placed and enabled real-time shipment tracking for customers. The result was 100% ETA accuracy for customer-tracked orders, real-time updates through multiple channels, improved 3PL performance visibility, faster delivery times, lower costs, better NPS/C-SAT scores, and a single platform for electronic proof of delivery/attempt across carriers.

Amway

Sanjeev Suri

Senior Vice President - Global Omnichannel Logistics & Customer Services