Case Study: Amway achieves higher Delivery Happiness Score and real-time delivery visibility with FarEye

How Amway Improved Its Delivery Happiness Score

Amway, a global direct-selling company, faced poor customer experience, lack of shipment visibility and inefficient management of multiple third‑party logistics (3PL) partners — including inaccurate ETAs, no real‑time tracking, and limited post‑sales personalization. To address these challenges, Amway partnered with FarEye and implemented FarEye’s Predictive Logistics / Intelligent Delivery Management Platform.

FarEye digitally notifies multiple 3PLs at order placement, enables customer tracking from the moment an order is placed, predicts accurate ETAs with a rule‑based re‑promise engine, and delivers real‑time, multi‑channel shipment updates and proof of delivery. As a result, Amway achieved zero‑error ETAs, improved visibility into low‑tech carriers, better 3PL performance evaluation, higher NPS/C‑SAT from customers, and reduced delivery times and costs.

Amway

Diptarag Bhattacharjee

Chief Operating Officer