Case Study: DHL achieves 2× courier satisfaction and 15% higher courier productivity with FarEye

DHL Doubles Courier Satisfaction And Increases Courier Productivity By 15%

DHL faced poor fleet visibility, rising operational expenses and delayed deliveries driven by manual allocation, limited real-time parcel status updates, and growing reverse-logistics complexity. To address these challenges, DHL partnered with FarEye and implemented FarEye’s platform to digitalize key logistics processes and enable real-time tracking and automated delivery allocation.

FarEye implemented real-time fleet tracking, interoperability with DHL’s existing systems and a machine-learning/AI-powered routing engine, plus features like drop-and-pickup at parcel shops, elastic last-mile pickup and reverse pickups. The deployment delivered measurable results: a 15% increase in courier productivity, a 2× increase in courier satisfaction, improved delivery transparency with live tracking, reduced operating costs and scalable deliveries — all achieved using FarEye’s solutions.

DHL

Charles Brewer

Chief Executive Officer