Case Study: Blue Dart achieves a 22% increase in first-attempt delivery success and boosts delivery operations with FarEye

BlueDart Increases Its First Attempt Success Rate By 22%

BlueDart, South Asia’s leading express air and integrated transportation company, needed an enterprise-grade technology solution to gain real-time visibility of shipments, reduce manual paperwork and routing, and boost delivery fleet productivity. To address these challenges, BlueDart partnered with FarEye, deploying FarEye’s Order Management System along with web and hybrid mobile apps to modernize first‑ and last‑mile operations and enable real‑time tracking and customer notifications.

FarEye implemented real‑time tracking, manager and delivery‑executive web apps, on‑the‑fly route optimization, digital proof of attempt and navigation assist, and a rapid Order Management System rollout to minimize business disruption. As a result, FarEye helped BlueDart increase first attempt success rate by 22%, significantly cut customer service turn‑around time and OPEX, deliver 360° visibility of ground activities, improve fleet productivity and customer experience through accurate ETAs and personalized delivery, and boost customer loyalty.

BlueDart

Anil Khanna

Managing Director