Case Study: Leading Africa-based retailer reduces delivery time by 15% and doubles shipment volume with FarEye

Africa’s leading retailer achieves phenomenal growth in volume & reduces time to deliver by 15% with FarEye

Leading Africa Based Retailer, Africa’s second-largest retail group operating across general merchandise, liquor, home improvement and wholesale food, faced unorganized carrier orchestration, poor integration with multiple carriers, lack of shipment visibility and low NPS. To address these issues the retailer engaged FarEye and deployed FarEye’s AI-powered MCPMS (multi-carrier parcel management solution) to streamline carrier onboarding, improve real-time tracking and reduce WISMO inquiries.

FarEye implemented seamless carrier integration, automated rate shopping, carrier performance monitoring, branded order-to-door visibility and exception-management alerts, which enabled better load distribution as volumes doubled. As a result, FarEye helped the retailer cut time-to-deliver by 15%, lift customer NPS by 15 points, increase FADR by 5% and reduce per-delivery costs by approximately 3% during a 100% year-on-year shipment volume increase.