Case Study: Leading Furniture Retailer achieves 24% increase in on-time deliveries and 2-hour ETA accuracy with FarEye

A Leading Furniture Retailer Transforms Customer Experience

Leading Furniture Retailer was struggling with poor customer experience because of inaccurate Expected Time To Arrival (ETA) commitments — customers received a generic 3–7 business day promise, there was no data-driven ETA calculation, limited track & trace visibility, and no mechanism to orchestrate deliveries or manage customer availability. These issues drove cancellations, confusion, and inconsistent service performance.

FarEye deployed its low-code Intelligent Delivery Management Platform to orchestrate scheduling, routing, inbound and last‑mile operations, carton/truck/capacity planning, and customer rescheduling. As a result, FarEye helped the retailer improve ETA accuracy dramatically (from a 4–7 business day window to a 2‑hour forecast), raise on‑time deliveries by 24%, achieve ~98% service time assurance, increase order volumes, and deliver stronger visibility and customer ratings.