Case Study: Urban Kayaks boosts retail sales and speeds checkout with FareHarbor Dock

Urban Kayaks sells 1,160+ retail products in one month with FareHarbor

Urban Kayaks, a top outdoor experience company in Chicago, faced a challenge managing high walk-up traffic at its two busy locations. Their team struggled with a slow and complicated sales process that required multiple steps to handle both activity bookings and retail merchandise purchases, especially during peak hours.

To solve this, they implemented FareHarbor Dock, an all-in-one point-of-sale system. FareHarbor streamlined operations by integrating rentals, tours, and retail sales into a single app. This solution allowed staff to serve guests faster and more efficiently. The measurable result was the sale of over 1,100 retail products in just one month, significantly boosting retail revenue and improving the overall guest experience.

Urban Kayaks