Case Study: Nā Pali Coast Tours returns to FareHarbor for dependable booking and support

Snorkel Manu Kai of Islands Beach Activities returns to FareHarbor after 9 years to streamline refunds and cashflow

Nā Pali Coast Tours, a Native Hawaiian-owned snorkel and sightseeing tour company, faced operational challenges after a switch from FareHarbor's booking software to a competitor. While initially drawn by lower costs, the new system created friction, particularly with delayed fund transfers and fees for processing weather-related refunds, which impacted cash flow and conflicted with their customer-centric values.

By returning to FareHarbor's booking platform, Nā Pali Coast Tours regained a dependable operational system and experienced support. This solution allowed them to efficiently manage refunds and cash flow, and they have since leveraged features like the Waitlist to further tailor operations. FareHarbor provided a reliable foundation that lets the company focus on its core mission of delivering authentic, culturally grounded guest experiences.

Snorkel Manu Kai of Islands Beach Activities