Case Study: The Gondola Company boosts revenue with FareHarbor add-ons

How The Gondola Company turned simple upgrades into serious gains

The Gondola Company, a Southern California gondola cruise operator, wanted to enhance the guest experience without adding friction to its booking process or extra work for staff. Working with FareHarbor, they looked for a simple way to offer meaningful upgrades that fit the romantic, customizable nature of their cruises.

Using FareHarbor’s booking flow and add-ons features, The Gondola Company sold thoughtful upsells like wine, non-alcoholic beverages, chocolates, corkage fees, and other special extras. In 2024, guests purchased food and beverage add-ons 2,352 times, including 638 corkage fees, creating a low-effort revenue stream while improving satisfaction and reducing day-of operational stress.

The Gondola Company

Sean Jamieson

Owner