Case Study: Highland Experience scales tour operations with FareHarbor

How one of Scotland’s largest tour companies scaled up with FareHarbor

Highland Experience, one of Scotland’s largest tour companies, had grown from 1 bus to 35, but its existing booking software could not scale with the business. As bookings became more manual and the team stayed stretched thin, the company needed a more flexible, enterprise-ready booking platform. Highland Experience turned to FareHarbor to support its online booking operations for single- and multi-day tours.

FareHarbor automated manual processes, streamlined booking and post-booking communications, helped transfer existing reservations, and added support through the FareHarbor Distribution Network and custom affiliate connections. The switch saved the team significant time, improved operational efficiency by 2x, reduced costs versus the previous platform, and gave Highland Experience a partner for continued growth.

Highland Experience

Michael Bremner

Owner