Case Study: The Great Alaskan Lumberjack boosts walk-up ticket sales with FareHarbor Dock

How Kiosk mode transformed their walk-up customer bookings and expanded their sales window, boosting customer satisfaction and revenue

The Great Alaskan Lumberjack Show, a must-see athletic competition and entertainment attraction in Ketchikan, Alaska, needed a better way to handle high volumes of walk-up ticket sales. Their front desk could only serve one customer at a time, which created long lines and made it difficult to process visitors quickly during their busy season. FareHarbor helped address this challenge with its booking point-of-sale solution, Dock.

Using FareHarbor Dock in Kiosk mode on two iPad stands, The Great Alaskan Lumberjack Show enabled guests to book tickets independently with just a few clicks, even outside normal front desk hours. Within three weeks, more than 700 tickets were sold through the kiosk, significantly reducing staff hours, improving the guest experience, and expanding the sales window to capture more revenue for The Great Alaskan Lumberjack Show.

The Great Alaskan Lumberjack

Abby Bradberry

Product Specialist