Case Study: Historic Denver streamlines in-person and online bookings with FareHarbor Dock

How Historic Denver streamlined sales with Dock

Historic Denver, a nonprofit dedicated to preserving Denver’s architectural heritage, needed a better way to manage more than 20% of its ticket sales that happened in person. Using FareHarbor for online bookings and a separate third-party POS for walk-up sales created extra manual work, whiteboard tracking, and opportunities for human error.

To solve this, Historic Denver implemented FareHarbor Dock, FareHarbor’s booking point-of-sale solution, to unify online and in-person ticket sales in one system. With Staff mode on the iPad, the team could check availability in real time, create walk-up bookings quickly, train new staff more easily, and rely on unified reporting for sales and revenue, reducing manual work and improving customer satisfaction.

Historic Denver

Taylor Silici

Visitor Experience Manager