Case Study: Phuket Elephant Sanctuary boosts bookings and streamlines guest check-in with FareHarbor

How FareHarbor helped Phuket Elephant Sanctuary grow 13%

Phuket Elephant Sanctuary, a Thai rescue sanctuary for elephants, needed to replace an outdated booking system that was causing missed confirmation emails, manual reconfirmations, and inefficient handling of hundreds of daily visitors. As demand grew across multiple online travel agencies and mobile users, the team needed a more scalable, user-friendly solution from FareHarbor.

FareHarbor implemented a mobile-first booking platform, OTA integrations, FareHarbor Sites, and the FareHarbor + Wherewolf Digital Waivers integration to streamline bookings, website performance, and guest check-in. The results included 13% year-over-year growth in Q1 2025 online sales, an estimated 36% traffic increase, 6,578 new indexed keywords, and the ability to check in up to 300 guests per day with a smoother, paperless process.

Phuket Elephant Sanctuary

Vincent Gerards

General Manager