Case Study: Heritage Railroad Operator achieves smarter seat selection and smoother operations with FareHarbor Seat Maps

Heritage Railroad Operator streamlines seat management with FareHarbor in a few clicks

A heritage railroad operator based in New England was facing challenges with its open seating system, which created a first-come, first-served scramble for guests and complex logistics for staff. The operator needed a better way to manage seat reservations and upsell different classes of service. They implemented FareHarbor’s Seat Maps product to address these issues.

Using FareHarbor’s Seat Maps, the operator created custom seat layouts that mirrored their actual train cars, allowing guests to choose their exact seats during booking. This solution provided guests with more choice and clarity while giving the staff centralized control over capacity and resources. The result was a transformed, user-friendly booking process that led to happier guests and significantly smoother internal operations for the heritage railroad operator.