Case Study: Body Glove Cruises achieves streamlined check‑ins and reduced wait times with FareHarbor

Body Glove Cruises - Customer Case Study

Body Glove Cruises, operating a 65' catamaran (Kanoa II) out of Kailua Kona and serving roughly 100 passengers a day with whale-watching, snorkeling, scuba and sunset dinner cruises, struggled to efficiently check in large groups. Their prior reservation system couldn’t process high volumes in minutes, causing long lines, late check-ins and reduced customer satisfaction, so they switched to FareHarbor’s booking platform.

FareHarbor implemented secure online booking and payment, customizable per-activity availability calendars and unique check-out options (e.g., scuba prompts for snorkelers, vegetarian notices for dinner cruises), enabling guests to pay ahead and reducing on-dock processing to a simple check-in. As a result, FareHarbor dramatically cut wait times, smoothed boarding for ~100 passengers daily, improved guest convenience and helped Body Glove Cruises “change the way we do business.”

Body Glove Cruises

Body Glove Cruises