Case Study: Bateaux du Saut du Doubs boosts bookings and streamlines operations with FareHarbor

Bateaux Du Saut Du Doubs reduces wait times and increases bookings with FareHarbor

Bateaux du Saut du Doubs, a family-run sightseeing boat company in France, faced challenges with outdated manual booking systems that led to frequent no-shows, chaotic walk-ins, and two non-mobile-friendly websites that required an outside agency to update. This created operational inefficiencies and a poor experience for both staff and customers. The company partnered with FareHarbor to modernize its operations.

By implementing FareHarbor's QR code ticketing system and a new mobile-optimized website, the company significantly reduced on-site wait times and improved staff coordination. The solution provided real-time visibility into arrivals via the FareHarbor Dashboard and led to a more intuitive booking process for customers. As a result, Bateaux du Saut du Doubs received significantly more online bookings and reduced the number of customer service calls and emails.

Bateaux Du Saut Du Doubs