Case Study: Orange achieves fast, secure customer identification with Famoco wireless terminals

Fighting KYC complexity for MNOs with Orange Belgium

Orange Belgium needed a faster, more secure way to meet new KYC requirements for prepaid mobile customers after Belgium’s 2016 Royal Decree made identity verification mandatory. The process had to work across online and in-store channels while protecting personal data and avoiding a complex, time-consuming customer experience. Orange turned to Famoco and its wireless KYC terminals to help address the challenge.

Famoco equipped 1,700 prepaid card resellers with standalone devices featuring built-in scanners for instant ID capture and verification via Checkdoc, the official Belgian databank. The solution made onboarding faster and easier, enabled secure data protection, and gave Orange full OTA-managed control over the devices. As a result, Orange could efficiently verify identities, activate or top up prepaid cards quickly, and reduce the risk of fraud.

Orange