Case Study: Marygrove achieves faster, more accurate case management and simplified Medicaid billing with FAMCare

Marygrove - Customer Case Study

Marygrove, a long-standing residential treatment home for disadvantaged children in Florissant, MO serving roughly 640 youth a year, faced a paper-bound, slow case-management system that produced about 90,000 sheets of paper annually, delayed incident reviews and billing, and hurt staff morale—especially among non-technical workers. After a failed prior implementation, Marygrove selected FAMCare Rapid Case Management to replace manual processes and meet clear goals around reporting, reduced paperwork, easier billing, and faster access to critical information.

FAMCare was deployed with configurable, form-driven workflows, dashboards and reporting, plus a focused training program for all staff; the result was dramatically faster processes and measurable gains. Hotline review time fell from 2 hours to 15 minutes, QA file reviews from 2 hours to 30 minutes, intake processing dropped by 30 minutes, a grant report that previously took 2 days was completed in 4 hours, incident reports are approved in minutes instead of days, and Marygrove saved about 90,300 sheets of paper—while Medicaid billing became faster and staff morale and productivity improved thanks to FAMCare.

Marygrove

Dave Becker

Director of Residential Services