Case Study: Newsec Finland improves tenant communications with Falcony Tenant Portal

With Falcony's Tenant Communications Portal, Newsec Was Able to Optimise Communications to and With Tenants in Their Commercial Properties in Finland

Newsec Finland, a major real estate management company, faced challenges with inefficient and rigid one-way tenant communications that relied heavily on email and physical notices. This led to recurring questions from tenants, difficult archiving, and a lack of transparency. Seeking to improve the tenant experience, Newsec turned to the vendor Falcony to implement its digital Tenant Communications Portal to centralize and streamline interactions.

Falcony provided a unified platform that combined newsletters, forms, and two-way communication, integrating it with other digital building guides. The solution significantly improved communication efficiency, reducing recurring tenant questions and saving time for property managers. The implementation also unlocked new digital processes, such as handling service key orders. Newsec reported that properties using Falcony's portal saw a marked improvement in transparency and tenant feedback.

Newsec

Catarina Forsblom

Business Park Manager