Case Study: Musti Group streamlines internal controls across 277 stores with Falcony

With Falcony in Use Musti Group is Able to Conduct Internal Controls in Nearly 300 Stores in Just 3 Weeks

Musti Group, the largest pet accessory retailer in the Nordics, needed a better way to define and document company-wide processes and introduce internal controls across nearly 300 stores without disrupting day-to-day store operations. The company chose Falcony’s mobile solution, after already using Falcony | Audit for concept audits, because it wanted an easy-to-use tool instead of relying on Excel.

Falcony implemented the internal controls in three countries in just three weeks, with weekly and monthly checklists covering purchase orders, inventory balances, inventory checks, and cash register tracking. The rollout was well received by store staff and external auditors, and Musti Group integrated Falcony with QlikSense to track response rates, content quality, and scores. The result was structured data collection across the chain, faster problem prioritization, and internal controls completed in nearly 300 stores in just three weeks.

Musti Group

Juhana Lamberg

Country Director