Case Study: Highfield Healthcare boosts incident close-out rates with Falcony

Since implementing Falcony in their quailty, risk and safety operations, Highfield Healthcare has increased their close-out rates on incidents with 98%.

Highfield Healthcare, Ireland’s leading provider of acute and specialist mental health services, needed a better way to manage quality, risk, safety, and incident reporting across its organisation. Before using Falcony, audits were done on paper across 15 wards with little visibility, and incident forms were submitted too slowly for timely follow-up. Highfield Healthcare adopted Falcony | Audit and Falcony | Observe to replace manual processes with a more streamlined, digital system.

Falcony helped Highfield Healthcare standardise audits and inspections, improve transparency, and make incident reporting easier and more responsive for staff. The modules were intuitive, required minimal training, and integrated with PowerBI for deeper reporting. As a result, Highfield Healthcare increased monthly incident close-out rates to 97-98%, improved visibility across departments, and strengthened its safety culture.

Highfield Healthcare

Lisa O'Farrell

Head of Quality & Patient Safety