Case Study: LähiTapiola improves property quality management with Falcony

Lähitapiola Real Estate Asset Management Chose Falcony to Support the Quality Management of Their Properties

LähiTapiola Real Estate Asset Management, part of LähiTapiola, chose Falcony to improve the quality management of its property portfolio. The company needed a more systematic way to monitor maintenance quality across commercial and residential properties, involving both internal staff and external service providers, while linking inspection findings to tenant satisfaction and broader service performance.

Falcony provided a mobile-friendly inspection and reporting platform that made it easy to create and adapt audit templates for different property types and processes. LähiTapiola uses it for handover and acceptance inspections, general property checks, and annual technical audits, with issues tracked directly to responsible maintenance companies. The result has been better visibility, faster turnaround, and easier reporting across more than 50 business premises and over 100 residential properties, supporting oversight of €2.5 billion in real estate assets.

LähiTapiola

Eero Kokkonen

Environmental Manager