Case Study: ODEON Cinemas Group centralises incident management with Falcony

How Falcony Helped Odeon Cinemas Group Centralise Incident Management in the Group's 360+ Cinemas

ODEON Cinemas Group, Europe’s largest cinema operator, needed to replace fragmented incident, event, and observation reporting across its 360+ cinemas with a consistent group-wide system. Before Falcony, reporting was handled through a mix of in-house tools, Google forms, and databases, making it difficult to access reliable data, understand incident trends, and identify the areas needing the most improvement.

Falcony provided ODEON with a mobile-first, multilingual incident management hub used across safety, security, sound and projection, facilities, and IT reporting. Since implementing Falcony in 2018, ODEON has gained a clear, centralized view of incident data, enabling better decision-making, trend analysis, and action planning to improve performance and guest experience across more than 360 cinemas in 12 European countries.

ODEON Cinemas Group

Mike Wagland

Group Head of Safety & Security