Case Study: HFP Medical improves incident reporting and learning with Falcony

Falcony's platform has made it easier to spot trends and have constructive conversations about learning events in HFP Medical

HFP Medical, a partnership of five GP surgeries in West London, needed a better way to standardize incident reporting and share learning across five sites. Before adopting Falcony, staff relied on Word, Excel, and even paper notes, which made it hard to capture smaller learning events and spot trends across the organization.

Falcony provided HFP Medical with a simple, customizable cloud-based reporting platform that let them create templates, roll it out gradually, and use it across all clinical staff. The result was a steady increase in reported observations, richer data for identifying patterns and common error categories, and more productive weekly clinical discussions focused on improving safety and processes.

HFP Medical

Chris Adams

Managing Director