Case Study: St. Dominic’s reduces privacy incidents and achieves 10x faster audit reviews with FairWarning

Reducing Privacy Incidents with FairWarning

St. Dominic–Jackson Memorial Hospital, a 535‑bed non‑profit with 2,500 employees and 18 clinics, struggled to maintain effective HIPAA auditing and security operations: many systems lacked usable audit logs, their Cerner P2Sentinel tool was inflexible, and manual random audits were slow and ineffective (only 10 patient audits per quarter), resulting in delayed citations and missed inappropriate access. Privacy officer Dena Boggan faced 39 citations for snooping and a time‑consuming, inconsistent process that left the organization at compliance risk.

The hospital implemented FairWarning to automate patient‑privacy monitoring, justify funding by ROI, and enable 24‑hour alerts and rapid reporting; the first week uncovered nearly 50 inappropriate accesses and allowed next‑day citation recommendations. Results included a 10× reduction in audit review time (from five days/week to half a day), 5× greater visibility into incidents, avoidance of hiring ~5 privacy staff (~$300K), faster discipline and training workflows, and improved HIPAA/ARRA‑HITECH compliance across the organization.

St. Dominic's

Dena Boggan

HIPAA Privacy/Security Officer