Case Study: Groupama streamlines claims and boosts customer satisfaction with Fadata INSIS

Groupama From Process Platform Revolution To Streamlined Claims Handling

Groupama Asigurari, part of Groupama Group, needed to modernize and consolidate its core insurance processes as business volumes grew. The insurer wanted to streamline policy administration, accounting, and claims handling while improving agility in Romania’s fast-changing market, using Fadata’s INSIS insurance platform.

Fadata upgraded Groupama Asigurari to the latest version of INSIS on a new technology infrastructure, integrating policy administration, claims, accounting, and BPM, and later streamlining high-volume claims handling. The result was a 9-month implementation with no disruption to business, an 8-point reduction in cost ratio versus 2012, and stronger customer outcomes including 92% highly satisfied customers and the highest net promoter score in the Romanian insurance market.

Groupama

Veronica Chiruta

Head of Business Process Management Department