Case Study: Ted’s Montana Grill achieves sustained same-store sales growth and reduced manager turnover with FACTS

Ted's Montana Grill - Customer Case Study

Ted’s Montana Grill, an American restaurant chain facing the food & beverage industry’s high turnover and pressure to cut training budgets, committed to sustaining employee development even during tough economic times. Heather Dunn, Director of Training, needed an affordable, flexible platform that worked across 16 locations, supported self-leadership and soft skills, and was accessible anytime on any device.

CD2 Learning delivered a cloud-based, all-in-one system combining Ken Blanchard’s SLII content, CD2’s Talent Development Toolkit, and a Learning Process Map for microlearning, gamification, assessments and manager-led coaching. The tailored program produced measurable results: 58 consecutive months of same-store sales growth, reduced manager turnover, and improved employee engagement scores (total score rose from 3.43 to 3.52, +0.09), demonstrating a clear return on sustained investment in development.

Ted’s Montana Grill

Heather Dunn

The Director of Training