Case Study: De La Salle College Malvern achieves streamlined billing and digitised payments with FACTS Payment Forms

FACTS Empowers De La Salle College Malvern to Transform its Approach to Billing

De La Salle College Malvern is an independent Catholic boys’ school in Melbourne with about 950 students across three campuses. The finance team faced slow, paper‑based workflows for enrolment fees, music tuition and used laptop sales — relying on paper forms, phone calls and manual data entry that created administrative bottlenecks and a poor payment experience for families.

The school implemented FACTS Payment Forms, integrating with Synergetic to support one‑off and recurring payments, with onsite training and dedicated account support. In under six months all one‑off payments were digitised, families can pay 24/7 via mobile links or QR codes, and processes like used notebook sales saw a 90% reduction in work effort, markedly improving efficiency and payment accuracy.

De La Salle-College

Felicity Langley

Finance Manager