Case Study: Emmaus Christian College achieves streamlined fee collection and improved cash flow with FACTS

Driving administrative efficiency and elevating the family experience

Emmaus Christian College, an independent co‑educational school in South Plympton, South Australia, was handling more than 700 students with a heavily manual fee-payment process. End‑of‑year reconciliation involved Excel spreadsheets, printed forms and mailed invoices, creating significant admin burden, limited cash‑flow visibility and a poor family experience—so the school sought a solution to streamline collections, improve forecasting and give families more payment flexibility.

Emmaus implemented FACTS with hands‑on support through setup and rollout, adopting the FACTS dashboard to monitor cash flow and identify families needing assistance. The result: 98% of families now on payment plans, delinquency below 1.5%, a shift from months of paperwork to processes taking days, better forecasting and positive parent feedback thanks to flexible, secure payment options.

Emmaus Christian College

Sarah Ciuk

Senior Finance & Administration Officer