Case Study: Foster Blue Water Oil Company eliminates 48 labor hours per month with FACTOR Auto Dunning

Reducing Time Spent on the Collections Process

Foster Blue Water Oil Company, L.L.C., a Michigan energy company founded in 2003, needed a faster way to manage its growing collections workload. Its team was spending more than 80 hours per week manually handling aging accounts and collection letters, and the process was limiting productivity. Foster Blue Water turned to FACTOR and its Auto Dunning module to reduce the time spent on collections and improve profitability.

With FACTOR Auto Dunning, Foster Blue Water automated collection letter delivery by email, fax, or both, and gained tracking for past-due invoices and open-item accounts. The company said it cut collections work to 32 hours per week, eliminated 48 labor hours per month, and paid for the module in 3 months. It also reported that overtime payroll in the collections department is now slim to none, and that customers respond more quickly to the detailed letters.

Foster Blue Water Oil Company

Joyce Bertossi

Controller