Case Study: Avery Oil & Propane reduces collections time by 80% with FACTOR Auto Dunning

Avery Oil & Propane - Customer Case Study

Avery Oil & Propane, a Michigan fuel and propane distributor headquartered in Rives Junction, had been a FACTOR customer for nearly 25 years. The company was spending too much time on manual collections, with employees making calls for 25 to 30 accounts each week and relying on paper files and post-it notes to track delinquent balances. That process slowed cash flow and sometimes led to accidental deliveries to past-due accounts.

Avery Oil & Propane implemented FACTOR’s Auto Dunning module to automate past-due notices by email or fax and reduce the work of collection calls and letters. FACTOR says the company cut collection time by 80%, and each of its three locations now spends less than an hour a week on collections. The automated notices shortened the receivables cycle, improved cash flow, and helped Avery Oil quickly identify delinquent accounts before making deliveries.

Avery Oil & Propane

Wendy Lake

Avery Oil & Propane