Case Study: Office Depot boosts ecommerce revenue by 12% with FactFinder

Office Depot eliminates site-search maintenance costs and boosts revenue by +12%

Office Depot, a major office supplies retailer, faced challenges with low product findability due to unstructured data and industry jargon, along with high maintenance costs and missed conversion rate targets for its ecommerce search. The business was frustrated with its existing open-source Lucene solution.

By implementing the FactFinder search solution, Office Depot eliminated its site-search maintenance costs entirely, achieving a 100% reduction. The vendor's platform also drove a 12% increase in ecommerce revenue within the first month, alongside significantly improved search response times and internal efficiency.

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